Saffron Ceramics

Handmade functional ceramics created in Seattle, WA.

Made by Mallori Jalaie.

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FREQUENTLY ASKED QUESTIONS

How DO I CARE FOR MY PIECE?

My pottery is made using cone five stoneware and though it is dishwasher and microwave safe, I recommend hand-washing to protect your piece for as long as possible.

I CHANGED MY MIND; CAN I GET A REFUND?

As a small business I use my profits to reinvest in my growing company. Running a business takes money, and making things requires supplies I have to pay for. Due to these factors, I ask that you consider your purchase carefully before making it because I do not do returns or refunds of any kind.

I PUT IN THE WRONG ADDRESS AND MY PACKAGE NEVER CAME...

I send your order to the address you've provided. Unless you e-mail me and ask to send it elsewhere I cannot be held responsible for lost orders. Please carefully enter your address and double check it before purchasing. If you notice a mistake get in touch with me ASAP or your order will be sent to the address you typed in.

MY PIECE ARRIVED BROKEN. WHAT DO I DO?

I've gotten pretty good at making sure I pack things well but sometimes things happen. If your piece arrives broken I need an e-mail from you and a picture of the broken piece within a week of it's arrival. Then I will remake/replace the item for you.

I BROKE MY PIECE. WHAT DO I DO?

Buy a new one! :) Pottery is breakable and I can't be responsible for replacing pieces that aren't in my possession.